GENERAL TERMS AND CONDITIONS

1. Delivery shall be completed within a maximum of 5 (five) calendar days.
2. The delivery service option and applicable fee shall be selected by the customer.
3. If an item is sold out, the amount paid shall be automatically refunded within a maximum of 3 (three) business days.
4. “Original packaging” means the combination of the product, any protective covering attached to the product, and its packaging box.

RETURN AND EXCHANGE POLICY

1. Conditions for Product Returns/Exchanges

1.1. In accordance with its Return/Exchange Policy, JEWELISH allows customers who have purchased a product online to return or exchange the purchased product within 5 calendar days, solely in the circumstances provided for in these Terms.

1.2. Only products that have not been used or damaged are eligible for return or exchange. Earrings cannot be returned or exchanged.

1.3. The customer must inspect the product on the day it is delivered by the courier. If the customer decides to return or exchange the product, JEWELISH must be notified within a maximum of 2 hours after receipt of the product by email at info@jewelish.ge. Otherwise, the customer shall not be entitled to request a return or exchange. The product must be returned/exchanged no later than 5 calendar days after the relevant email notification has been sent.

1.4. The customer shall bear the costs associated with returning or exchanging the product.

1.5. In the event of a return, JEWELISH shall refund the relevant amount from its bank account to the customer’s bank account within 10 business days after the returned product has been received by the Company.

2. Product Return/Exchange Procedure

2.1. Where circumstances permitting a return/exchange under these Terms exist, the customer must contact JEWELISH within 2 hours after receiving the product by email at info@jewelish.ge or through the JEWELISH Facebook page and notify the Company of the requested return/exchange.

2.2. To initiate the process, the customer must provide the Company with information identifying the product to be returned, the order number, order date, date of receipt and reason for the return. The customer may also be required to provide photographs of the product and proof of payment.

2.3. If any alteration or discrepancy is identified in relation to the product or its accompanying parts/documents, JEWELISH reserves the right to question its authenticity and suspend the return procedure until an investigation and diagnostic assessment have been completed. Such assessment may take up to 10 business days. Based on the results, the Company may continue or terminate the return/exchange procedure.

2.4. The customer shall arrange and pay for transportation of the returned/exchanged product no later than 5 calendar days after submitting the request.

2.5. A returned/exchanged product must be accompanied by all parts and documents provided at the time of purchase, including the delivery note, proof of payment, warranty document, where applicable, and other relevant documentation.

2.6. A product may be returned if:

2.6.1. The product does not correspond to the order or to the specifications stated on the website;

2.6.2. The product has a manufacturing defect;

2.6.3. The product was damaged during transportation;

2.6.4. JEWELISH failed to meet the agreed delivery time.

2.7. Regardless of the circumstances listed above, a product may also be returned if:

2.7.1. The original packaging is unopened and undamaged; or

2.7.2. The original packaging has been opened, but inspection confirms that the product retains all of its functional characteristics and has no visible defects;

2.7.3. The original packaging is damaged and/or inspection confirms that the product retains all of its functional characteristics but has visible defect(s) that were not caused by the customer.

2.7.4. A product may be exchanged if:

2.7.4.1. The original packaging is unopened and undamaged;

2.7.4.2. The product does not correspond to the order and/or the specifications stated on the website;

2.7.4.3. The product has a manufacturing defect;

2.7.4.4. The product was damaged during transportation;

2.7.4.5. The original packaging has been opened, but inspection confirms that the product retains all functional characteristics and has no visible defects. In such a case, depending on the price of the replacement product, the customer may be required to pay the price difference.

3. Refund Policy

3.1. If a customer wishes to return a purchased product, JEWELISH undertakes to refund:

3.1.1. 100% of the purchase price if the original packaging is unopened and undamaged and the product is accompanied by all parts and documents supplied at the time of purchase.

3.1.2. 100% if the product has a manufacturing defect, does not correspond to the order or specifications stated on the website, or was damaged during transportation, provided that all accompanying parts and documents are returned.

3.1.3. 90–100% if the original packaging has been opened but inspection confirms that the product retains all functional characteristics, has no visible defects, and is accompanied by all parts and documents supplied at the time of purchase.

3.1.4. 60–90% if the original packaging has been damaged and/or inspection confirms that the product retains all functional characteristics but has visible defect(s).

3.1.5. If inspection establishes that the returned product has not retained all of its functional and/or visual characteristics and/or is not accompanied by all parts and documents supplied at the time of purchase, JEWELISH reserves the right to refuse the return and, accordingly, not to refund the amount paid for the product.

3.2. If the customer wishes to exchange a product whose original packaging has been opened, and inspection confirms that the product retains all functional characteristics and has no visible defects, the exchange may be subject to payment by the customer of 10% of the product’s value.

3.3. Refunds shall be made exclusively by cashless payment to the customer’s bank account.

3.4. JEWELISH shall refund the applicable amount within 10 business days in accordance with the conditions set out in this section.

4. Reimbursement of Transportation Costs

4.1. In the event of a return/exchange, JEWELISH shall reimburse transportation costs up to a maximum of GEL 15 if:

• the product does not correspond to the order and/or specifications stated on the website; or
• the product has a manufacturing defect.

4.2. In all other cases, transportation costs shall be borne by the customer.

5. Submission of a Return/Exchange Request

5.1. The customer may not initiate a return/exchange or refuse to accept the product immediately upon delivery. A return/exchange request must be submitted electronically by email at info@jewelish.ge or through the JEWELISH Facebook page.

5.2. The customer may submit a return/exchange request within 2 hours after receiving the product.

6. Exchange Timeframe

6.1. Once an exchange request has been approved, an identical replacement product or another product selected by the customer shall be delivered within 5–10 business days, provided that all applicable additional costs have been fully paid.

6.2. Transportation costs shall be borne by the customer except where otherwise provided in these Terms.

OTHER TERMS AND CONDITIONS

These Terms and Conditions constitute a legally binding agreement between you and JEWELISH (hereinafter referred to as the “Company” or “JEWELISH.ge”) and govern your use of the delivery services available through the JEWELISH.ge website.

Personal information obtained by the Company from you or from third parties shall be processed in accordance with the applicable Privacy Policy.

By agreeing to the JEWELISH.ge Terms and Conditions, you also agree to the JEWELISH.ge Privacy Policy and Return/Exchange Policy.

Every customer who wishes to select a product through JEWELISH.ge and use the delivery service must agree to and comply with these Terms and Conditions.

JEWELISH.ge reserves the right to amend these Terms and Conditions unilaterally at any time by publishing the amended version on the website, without requiring additional consent from the customer.

1. Definitions

1.1. Unless the context clearly requires otherwise, the terms used herein shall have the meanings specified below.

1.2. “Terms of Use” means these Terms together with any other rules and/or conditions incorporated herein by reference and governing the relationship between the customer and seller, including any content, functionality and services offered through the website.

1.3. “Website” means JEWELISH.ge and/or its Facebook page through which the Services are offered.

1.4. “Customer” means a legal entity or natural person who satisfies the requirements of these Terms and wishes to purchase products through the JEWELISH.ge platform.

1.5. “Company” means JEWELISH.ge and Individual Entrepreneur Tamar Barbakadze, registered in accordance with Georgian legislation, Identification Number 01019062034, registered address: 3 Kamani 1st Lane, Tbilisi, Georgia.

1.6. “User” or “Users” means a customer who agrees to these Terms by registering on jewelish.ge, through the Facebook page or by communicating with the Company via info@jewelish.ge.

1.7. “Parties” means the Company and its Users collectively.

1.8. “JEWELISH.ge Platform” means the platform operated by Individual Entrepreneur Tamar Barbakadze, including its Facebook page as a communication channel.

1.9. “Transaction” means any transaction performed by the User in connection with their personal account and/or the Services.

1.10. “Agreement” means the agreement concluded between Users and JEWELISH.ge, consisting of these Terms and Conditions and any appendices thereto, if applicable.

2. Representations and Warranties

By agreeing to these Terms and Conditions, the User represents and warrants that:

2.1–2.2. The User is either a legal entity duly established under Georgian law or an adult natural person.

2.3. The User has full legal capacity, is not acting under the influence of narcotic, alcoholic, psychotropic or toxic substances, and is not acting as a result of mistake, fraud, pressure, threat or other unlawful influence. The User fully understands the nature and content of their actions, these Terms and the resulting legal consequences.

2.4. The User has full authority to enter into and perform the obligations arising under these Terms and any other relevant agreements or applications. If a product is purchased by an unauthorized person, such natural person shall be deemed the purchaser (User).

2.5. The User has read and accepts these Terms.

2.6. All information provided by the User is accurate.

2.7. The User is not engaged or involved in any activity prohibited by the laws of any applicable jurisdiction, including Georgian law and the laws of the country of which the User is a citizen, including money laundering, arms trafficking, terrorism or other illegal activities.

2.8. Throughout the term of the Agreement, the User’s activities and actions shall comply with applicable local and/or international law.

2.9. The User’s actions are not and shall not be intended to defraud JEWELISH.ge or any third party. Any document and/or information provided to JEWELISH.ge in connection with the Agreement shall be truthful, accurate and complete at the time it is provided.

2.10. The User shall perform all obligations undertaken under this document fully, properly and in good faith.

2.11. The User agrees that, from the placement of an order until termination of the Agreement, JEWELISH.ge may, for legitimate purposes, obtain, verify and process any necessary information provided by or relating to the User, including personal information and/or universal identifiers.

2.12. The User shall immediately notify JEWELISH.ge in writing at info@jewelish.ge of any circumstances that may conflict with these representations or result in a breach of these warranties.

2.13. JEWELISH.ge enters into the Agreement in reliance on the representations, warranties and obligations contained herein and considers them material terms of the Agreement. A breach thereof shall constitute sufficient grounds for JEWELISH.ge to unilaterally refuse to provide any or all Services under the Agreement and these Terms.

3. Payments Between JEWELISH.ge and the Customer

3.1. The Customer may make payments exclusively by cashless payment methods, which also constitutes acceptance of these Terms and Conditions.

3.2. For cashless payments, the recipient of the transfer is Individual Entrepreneur Tamar Barbakadze.

3.3. The Company shall provide support through its customer service channels in resolving problems arising in connection with cashless payments.

3.4. The Customer may pay JEWELISH.ge using the following method:

• Bank transfer.

Proof of payment must be sent to info@jewelish.ge or through the JEWELISH Facebook page.

5. Responsibilities of JEWELISH.ge

5.1. JEWELISH.ge is responsible to the User for the correct and timely processing of transactions in accordance with these Terms and applicable law.

5.2. JEWELISH.ge is responsible for maintaining the confidentiality of information relating to transactions, except where disclosure is required or permitted by law.

6. Term of the Agreement

This Agreement enters into force when the User electronically expresses consent to it. Following its entry into force, the Agreement between the Parties shall remain effective for an indefinite period.

7. Governing Law and Dispute Resolution

7.1. These Terms shall be governed by and interpreted in accordance with the laws of Georgia.

7.2. Georgia shall be deemed the place of performance of these Terms.

7.3. Any dispute or disagreement arising from or relating to these Terms or their interpretation shall first be resolved through negotiations between the Parties. If no agreement can be reached, the dispute may be referred to the competent court.

8. Amendments to These Terms

These Terms may be amended from time to time. JEWELISH.ge may make such amendments unilaterally without prior notice to the User.

9. Entire Agreement

These Terms and Conditions, together with any related agreements, constitute the entire agreement between the Parties concerning the Website and/or Services and supersede all prior or contemporaneous communications, agreements, written or oral statements and warranties relating to the Website and/or Services.

10. Purchase and Receipt of Products

10.1. Products purchased through the JEWELISH.ge platform shall be delivered to the Customer in accordance with the applicable delivery service terms.

10.2. A purchased product may be received by:

• the purchaser (Customer) personally; or
• any other person designated by the Customer.

10.3. If the Customer does not intend to receive the purchased product personally and wishes another person to receive it on their behalf, the Customer must provide JEWELISH.ge at info@jewelish.ge with the recipient’s personal information, including their first name, surname, personal identification number and address, so that JEWELISH.ge can properly identify the recipient and deliver the product.

10.4. The procedure described above applies only to products purchased using cashless payment methods.

10.5. The product shall be handed over upon presentation of the recipient’s identification document.

JEWELISH Administration